Privacy Policy
Pinaclip Brooklands Sea Road Winchelsea Beach East Sussex TN364LA Email: hello@pinaclip.com
If you have any ideas or recommendations regarding our products, or any particular design you would like to see in our catalogue please let us know. We would be happy to answer any questions or enquiries you have. Send us an email: hello@pinaclip.com
Caring for your Charm of Nature Our products are made from the finest English hardwood’s and require little maintenance. The occasional polish with a good quality wax furniture polish will nourish and protect the wood. Your Pinaclip item is treated with a special mix of natural oils to protect it from moisture, so we recommend you do not use oils to polish in case they react with the current oils. Keep away from direct heat or sunlight as much as possible. On Brooches and Ring clips we recommend putting a slight dab of wax on the back of your clip to lubricate where the two metal surfaces slide against each other. Note: As all of our items are unique, they may differ very slightly from those displayed in our pictures, but still have to meet our stringent quality control. If you have any concerns about your item or need a repair, don’t hesitate to contact our support and we will advise. Support: support@pinaclip.com Website: www.pinaclip.com
We hope you will be delighted with your purchases, however if an item is faulty or not suitable you can return it within 14 days of purchase and obtain a full refund. Exceptions to this are personalised items which have been created to your chosen specification (unless proven to be faulty). Items should be returned unworn, in their original packaging along with the invoice number, name of the person who placed the order and your contact details. We recommend that you use the Royal Mail Signed For service as we cannot be held responsible for items which fail to reach us. We are unable to refund the cost of return postage. Items should be returned to: Pinaclip Brooklands Sea Road Winchelsea East Sussex TN364LA We offer a 12 month limited warranty on all items.
Returns Policy